Frequently asked questions
Quick answers about authenticity, delivery, returns and using supplements.
Authenticity
Are MYSUPPL products 100% authentic?
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Yes. MYSUPPL sources every product directly from the brands or their authorised distributors, so you receive genuine, sealed supplements.
Which brands does MYSUPPL sell?
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We stock leading sports nutrition brands such as Optimum Nutrition and MuscleBlaze, across protein, vitamins, pre-workout and recovery.
Orders & shipping
Where does MYSUPPL deliver?
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MYSUPPL ships across India.
How long does delivery take?
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Orders are usually dispatched within 1–2 business days and delivered within 3–7 business days, depending on your location.
How can I track my order?
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You receive tracking details as soon as your order ships.
Are prices inclusive of tax?
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Yes. All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
Returns & refunds
Can I return a supplement?
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Unopened, sealed products can be returned within 7 days of delivery. Opened supplements cannot be returned for safety reasons.
What if my item arrives damaged or wrong?
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Contact us within 48 hours of delivery with photos and we will replace or refund the item.
How long do refunds take?
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Approved refunds are issued to your original payment method within 5–7 business days.
Using supplements
Which protein should I choose?
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Whey protein suits most people for post-workout recovery; whey isolate is lower in lactose and fat. Pick based on your goals, diet and tolerance.
Are supplements safe for everyone?
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Supplements are not intended to diagnose, treat or cure any condition. Consult a qualified professional before use, especially if pregnant, nursing or on medication.